Privacy Policy
Effective Date: March 20, 2026
David Hacker ("we," "us," or "our") operates the website and related consulting services, including emergency support, scheduling, and SMS messaging. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, and company name when you submit a contact form, book a meeting, or request emergency support.
- Payment Information: Credit/debit card details processed securely through Stripe. We do not store your full card number on our servers.
- Communications: Messages, notes, and other content you provide through our contact forms or during support sessions.
Information Collected Automatically
- Usage Data: Browser type, operating system, pages visited, and timestamps when you interact with our website.
- Call Data: Call duration, timestamps, and session identifiers for emergency support calls facilitated through Twilio.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our consulting and emergency support services.
- Process payments and send invoices for services rendered.
- Communicate with you about your inquiries, bookings, and service updates.
- Send SMS messages related to appointment confirmations, emergency call coordination, and service notifications (with your consent).
- Comply with legal obligations and resolve disputes.
3. SMS/Text Messaging
When you provide your phone number and consent to receive text messages from us:
- We may send you SMS messages related to appointment reminders, emergency call coordination, service updates, and account notifications.
- Message frequency varies based on your interaction with our services.
- Message and data rates may apply depending on your mobile carrier plan.
- You can opt out at any time by replying STOP to any message.
- For help, reply HELP to any message or contact us at me@davidhacker.com.
- We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.
- SMS opt-in consent and phone numbers are not shared with any third parties or affiliates for marketing or promotional purposes.
For full SMS terms, please see our SMS Terms & Conditions.
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: We use trusted third-party services to operate our business, including:
- Stripe — for secure payment processing
- Twilio — for phone call and SMS services
These providers only access your data as necessary to perform their services and are obligated to protect it.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted connections (HTTPS/TLS), secure payment processing through Stripe, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions, booking records, and call logs are retained for business and legal compliance purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of receiving SMS messages by replying STOP.
- Request a copy of the data we hold about you.
- Withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, contact us at me@davidhacker.com.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: